Returns & Exchanges Policy

Please read our returns and exchange policy carefully before you make your purchase. Please also check your order carefully before placing the order and making payment. If you have any queries, please do not hesitate to contact us at info@nuve.co.za

RETURNS POLICY

At Nuvé, we take great pride in our reputation for quality and great fit. If you are not completely satisfied with your purchase, you can return the product to us and we will either repair / replace it or credit your account, subject to the terms below.

1. Returns

Please select orders carefully and make use of the sizing guide. If you have purchased an item without any custom embroidery, you are welcome to a store credit, unfortunately, we do not offer refunds.

We do not accept refunds or exchanges on personalised sleepwear. There will be no refunds for personalized sets whose size was incorrectly chosen by the client.

2. Exchanges

To exchange your non-personalised item, please email us at info@nuve.co.za where we will assist you further. Please note that all exchanges must be returned to our head office within 7 working days from receiving your order.

In the event of an item that has not been personalized and an exchange needs to be done, the customer is liable for the arrangement of the courier to return the item to us for exchange and will be liable to pay the shipping cost to receive the new garment back to you. 

3. Products damaged on delivery

Please note that Nuvé checks the quality of every product prior to dispatch. In the unlikely event of a fault, Nuvé will first offer to repair any minor faults. Please contact us by email at info@nuve.co.za.

Your email to us must disclose the fault in the item along with photographic evidence and must supply proof of purchase. This must be made within 48 hours of the product/s being delivered. If deemed faulty by Nuvé, the client must return the product/s within 7 working days of receiving your order. Nuvé will only offer to replace or refund your order where the item has demonstrated a major fault that cannot be repaired by us and that the damage is due to factory default.

No exchanges or refunds will be offered if we deem that the damage to the item was caused in any way by the client. 

 

4. Products not eligible for returns

Sales items are not eligible for return, including non-personalised items.

For promotions which involve a complimentary item, at no stage can it be exchanged for another item, nor refunded or returned due to a product fault.

 

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