Frequently Asked Questions

RETURNS

If you have purchased an item without any custom embroidery, you are welcome to a store credit, unfortunately, we do not offer refunds.

Nuvé will approve an exchange or refund if we deem items to be faulty, but not if the damage is caused by the client.

To exchange your non-embroidery item, please email info@nuve.co.za where we will assist you further. Please note that all exchanges must be returned to Nuvé within 7 working days from receiving your order.

In the event of an item that an exchange needs to be done, the customer is liable for the arrangement of the courier to return the item for exchange and will be liable for the courier costs to receive the new garment. 

  • If we accidentally deliver the wrong product to you (or if a purchase is missing any items), please notify us (info@nuve.co.za)  and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 14 days of the return. The refund will always be paid using the same payment means you used to pay for your purchase.

SHIPPING

Local Shipping within South Africa is charged at a flat rate of R85. For any international shipments, please send us an email (info@nuve.co.za) to receive a custom quote.

We have a 5-7 working day lead time, from the date that payment is received in our account.

Pre-Order items have a lead time of 15-20 working days, excluding shipping lead time.

For all custom and personalised product orders, we have a 10-15 working day lead time, excluding shipping lead time.

If your order is urgent, kindly contact us (info@nuve.co.za)  before ordering to see if we can accommodate your deadline.

CARE GUIDE

  • Cold hand wash/gentle cold machine wash
  • Wash dark colours separately
  • Use as little detergent as possible
  • Lie flat to dry
  • Cool iron inside out
  • Do not bleach or use detergents with a bleaching agent
  • Do not tumble dry
  • Do not dry clean
  • Some tender love and care

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