Shipping
Policy

SHIPPING DESTINATIONS

Nuvé is only shipping locally within South Africa at this point in time.

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However, for any international shipments, please send us an email (info@nuve.co.za) to receive a custom quote.

LEAD TIMES ON ORDERS

We have a 5-7 working day lead time, from the date that payment is received in our account.

Pre-Order items have a lead time of 15-20 working days, excluding shipping lead time.

For all custom and personalised product orders, we have a 10-15 working day lead time, excluding shipping lead time. 

If your order is urgent, kindly contact us directly before ordering to see if we can accommodate your deadline.

LOCAL SHIPPING PROCEDURE

Local Shipping within South Africa is charged at a flat rate of R85. Our products are shipped from our warehouse in Johannesburg and delivery times may vary depending on location.

You will receive an email as soon as your order has been shipped. The email will include a tracking number and link to where you can track your order.

Delivery lead time is 1-3 working days, with the exception of outlying areas which may go up to 5 working days. During sale periods, dispatch times may increase, and shipping transit may take up to 4 working days. 

All packages must be signed for when delivered – please make sure that when making your purchase, you provide either a work address or an address where there will be somebody to sign between working hours. We cannot ship to PO Box numbers or to farms.

If you live on a farm, please provide your closest PostNet address to which we can send your package. 

At Nuvé, we make use of The Courier Guy (the majority of the time, not exclusively) to ship all our packages. They are one of the most recognized and well-known courier services in South Africa and they offer great service. Once your package has been delivered to them it is out of our control and they will be responsible for the delivery to you. Nuvé is not responsible if your order has not been delivered by the estimated delivery date once we have handed your parcel over to our courier service. If there is a delay in the delivery (due to strikes etc.) there will not be refunds, nor is Nuvé responsible for any lost or damaged parcels.

Please make sure that the shipping address provided is correct. We will not be held responsible for parcels going missing because we have not received the correct address.

Please note that once the parcel has been handed over to the courier, we are not responsible for theft/loss/damage during transit. We, unfortunately, have no control over a parcel that is with a third party (courier). We are also not responsible for any duties or taxes incurred. 

PRE-ORDER SHIPPING PROCEDURE

We provide an approximate delivery date for pre-orders. Please note that these dates are an indication only and whilst we aim to deliver on schedule, we are not responsible or liable for any delays that may occur from time to time due to reasons out of our control. We accept no fault or liability for any losses you may incur due to a delay.

If you have any further questions regarding shipping, please contact info@nuve.co.za

 

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